Returns will be accepted in the following cases:
1) Shipping: Your product is damaged or lost during shipment.
Other than these claims, all requests will be denied.
We do not accept returns on paintings after shipped. Our Customers have the opportunity to amend their paintings by using the following process.
1) Product Complete Email: Customer will have the opportunity to confirm that the painting is legitimate and acceptable through our email. When Customer’s product is complete we take a digital photograph of the finished product and send it via email immediately.
NOTE: This digital photograph is not a good way to judge the paintings quality accurately. For our customers that wish to "zoom in" on the photograph, we suggest you realize that you are engaging in a practice that will inevitably result in your unsatisfaction. An oil painting of a photo is not a print and therefore will always have a small area percentage that is not exact. Nontheless, our painters work very hard to paint something above your expectations. We find customers can be overly critical with the email photo. The photo is meant to be used as an opportunity for a customer to finally see their painting. The experience of seeing the oil painting in person is the best way to determine quality. We do that carefully before shipment.
2) 72 Hour Denial Grace Period: For a period of 72 hours, from the exact point of the sent email, we will wait for a response from Customer. At this time, for 72 hours, Customer can adjust the final product and make any desired changes [within our capacity to deliver under the initial order’s product guidelines] to the product. If after 72 hours there is no response and confirmation to our email, we will send the product as is. Customer’s opportunity to amend our product is only during the 72 hour grace period after product completion and will only have one opporutity to make adjustments. After the first set of adjustments are made, we ship.
3) Shipping: When we complete an order and ship a product to Customers stated address, another email will be sent, using Google Checkout, to notify Customer the order has been completed and is currently being shipped. If the stated address is inaccurate and our product does not reach Customer, Customer accepts the responsibility for the misinformation and is liable for any expenses associated thereafter. Customer will be expected to have analyzed our shipping email thoroughly. However, if Customer wants to make additional changes to his/her product after they have received it, they will accept the responsibility and expenses of returning their product to us and we will apply the necessary changes [i.e. inscriptions, background colors] to the product. These changes will be applied at Customer’s request and expense and the order process will restart.
